Curbside Policy

In-Store Pickup Policy

How It Works

Order Placement: Place your order online or via our mobile app. Select the in-store pickup option at checkout.

Order Confirmation: You will receive an order confirmation email with details and instructions for in-store pickup.

Pickup Notification: Once your order is ready, you will receive a notification via email or text message with pickup instructions.

Pickup Process

Arrival: Visit the designated pickup area in the store during the specified pickup hours.

Notification: Notify a store associate of your arrival and provide your order confirmation email or text message.

Identification: Have your order confirmation email and a valid ID ready for verification.

Order Retrieval: A store associate will retrieve your order and bring it to you.

Pickup Hours

Monday to Friday: 10:00 AM - 6:00 PM

Saturday: 10:00 AM - 6:00 PM

Sunday: 11:00 AM - 4:00 PM

Holidays: Please check our website or contact customer service for holiday hours.

Order Cancellations

Before Pickup Notification: You can cancel your order at any time before you receive the pickup notification without any charges. Contact our customer service team to cancel your order.

After Pickup Notification: If you need to cancel your order after receiving the pickup notification, please contact us as soon as possible. Cancellations made after the order is ready for pickup may be subject to a restocking fee.

Changing Your Order

Before Pickup Notification: Contact customer service to modify your order details, such as adding or removing items, changing quantities, or updating your pickup location.

After Pickup Notification: Contact us immediately if you need to change your order. Changes may be subject to availability and timing, and a restocking fee may apply.

During Pickup: Inform the store associate if you need to make changes to your order while at the store. They will guide you on the next steps.

Return Policy for In-Store Pickup

For detailed information visit return and refund policy 

Non-Members:

Full Cash Refund: Contact us within 24 hours from the time of pickup for optimal results. Items must be returned within 24 hours to maintain full refund status.

Restocking Fee: After 24 hours, a minimum of 25% to 50% restocking fee applies.

Non-Refundable: After 72 hours, items are non-refundable.

Members:

Full Refund: Contact us within 24 hours from the time of pickup for optimal results. Items must be returned within 48 hours to maintain full refund status.

Restocking Fee: After 48 hours, a minimum of 25% to 50% restocking fee applies.

Non-Refundable: After 14 days, items are non-refundable.

Premier Members:

Full Refund: Contact us within 24 hours from the time of pickup for optimal results. Items must be returned within 72 hours to maintain full refund status.

Restocking Fee: After 72 hours, a minimum of 25% to 50% restocking fee applies.

Non-Refundable: After 30 days, items are non-refundable.

Return Process

Contact Us: To ensure speed and maintain full refund status, it is advised to contact us immediately after identifying an issue. Documenting the incident early is best practice.

Documentation: Provide detailed documentation of the issue, including photos and descriptions, when contacting us.

Optimal Results: Contact us within 24 hours for the best possible outcome.

Safety Measures

Contactless Pickup: For your safety and ours, we offer contactless pickup options. Please follow the instructions provided by the store associate.

Sanitization: Our team members follow strict sanitization protocols, including wearing masks and gloves, and sanitizing hands and surfaces regularly.