Shipping Policy
Shipping Responsibility:
We are not responsible for items once they leave our location. If you receive a package with a damaged item, please contact customer support for assistance.
Order Documentation:
We do our best to document orders prior to shipping to ensure accuracy and completeness.
Damaged Items:
If you receive a damaged item, please follow these steps:
Take a Photo: Immediately take a photo of the damaged item and the packaging.
Contact the Shipping Company: Reach out to the shipping company directly. Below are links to the shipping companies' policies and contact information:
USPS Shipping Policy and Contact Information
UPS Shipping Policy and Contact Information
Contact Customer Support: Provide the photo and details of the damage to our customer support team for further assistance.
Shipping vs. Delivery:
Please note that shipping refers to the process of sending your package, while delivery refers to the actual arrival of the package at your location. For more information, visit:
USPS Delivery Information
UPS Delivery Information
Tracking Shipments:
You can track your shipments using the tracking number provided. For tracking details, visit:
USPS Tracking
UPS Tracking
Flat Rate Shipping:
We use flat rate shipping options from both USPS and UPS. This means that shipping costs are based on the size of the package rather than the weight. We utilize every flat rate option available from each carrier to provide the most cost-effective shipping solutions.
